Shuttle Computer Group ("SCG") values your business and always attempts to
provide you the very best of service. Essential part of our quality assurance
program is our Warranty, and RMA policies.
Effective August 1, 2011, select new Shuttle branded barebone
models will receive an upgrade to a 3-Year Limited Product Warranty,
covering any defects in materials and/or workmanship under normal consumer
usage conditions for a period of 36 months, in accordance with the terms and
conditions of the standard Shuttle Limited Product Warranty which can be
referenced on the Shuttle website at
http://us.shuttle.com/scgsupport/policy_barebone.html. Shuttle branded
barebone models not listed under the 3-Year Limited Product Warranty shall
carry the standard 1-Year Limited Product Warranty.
Warranty is provided for the barebone only.
Warranty covers normal consumer usage conditions only.
Models covered by the 3-Year Limited Product Warranty:
XPC cube: SA76R4, SH110R4, SH110R6, SH110R6 Plus, SH61R4, SH67H3, SH81R4, SH87R6, SH97R6, SZ170R6, SZ170R6 V2, SZ170R8, SZ170R8 V2, SZ68R5, SZ77R5, SZ87R6, SX58H7 Pro, SX79R5
XPC slim: DH110, DH110SE, DH170, DQ170, DS437, DS437T, DS47, DS57U Series, DS61, DS67U Series, DS68U, DS81, DS81L, DS87, DX30, XG41, XH110, XH110V, XH170V, XH61, XH61V, XH81, XH81V, XH97V, XS35V3, XS35V3L, XS35GS V3, XS35GS V3L, XS35V4, XS35V5 Series, XS36V, XS36VL, XS36V4, XS36V5
XPC nano: NS01A, NC01U Series, NC02U Series
XPC all-in-one: X50V2 Plus, X50V3, X50V3L, X50V4, X50V5, X70S, X70M
Models covered by the 3-Year Limited Product Warranty, when purchased on or
after August 1, 2011:
XS35V2, XS35GT V2, X50V2 Plus
OF WARRANTY REPAIR SERVICE:
Out of Warranty Repair Service Fee: Labor ($65) + Parts + Shipping &
If the repair will not be cost effectively because the product is damaged badly
or is obsolete, you will be contacted with an estimate.
At our discretion we will repair or swap your product with factory refurbished
Note: A $35 minimum charge will apply to decline estimates.
Returns/Repairs are considered abandoned if we don’t hear from you within 30
days. After our last attempt at contacting you with a certified letter, the
product will be disposed of at our discretion.
For Enduser: Please call Shuttle Tech Support (1-626-820-9000) for troubleshoot
and get case number before you request RMA online.
Provide a copy of original dated invoice/receipt or proof or purchased are
required as condition of receiving warranty service.
Fill out the RMA request form online and submit it via internet.
Customer will receive the RMA number by email within 8 business hours.
All RMA numbers are valid only for 30
days from date of issuance.
All return products shall receive a Return Merchandise Authorization (RMA)
number before returning to Shuttle.
If you are sending with your Hard Drive, please make sure to backup all your
valuable Data first. SCG is not responsible for any DATA / Components lost or
damaged upon receipt.
All return products must have a clearly marked RMA number on the outside
package and must included RMA form inside the box. For out of
warranty, please fill out the Credit
Card Authorization Form and send it with your repair unit.
All unauthorized RMA returns shall be returned and charged to sender with all
User shall be responsible to ensure all returning products to Shuttle or its
authorized service center are properly and securely packed, insured and return
with proof of delivery. (Lost or damaged packaged are solely responsibility of
Shuttle prides itself on providing complete customer satisfaction by offering
quality products and service. If for some reason you are not completely
satisfied with your new system, then Shuttle offers the following return
You may return your system in new condition for credit within fifteen (15)
business days from the receipt date.
You will receive refund or store credit for the hardware price, minus shipping
and handling, software, accessories (keyboard, mouse, speakers etc) and a 15%
restocking fees applies.
There is no return or refund for special orders/OEM projects/Microsoft licensing/Graphic cards.
No Physical damage or scratch to the unit.
All original packaging and materials must be included in a like new condition
to avoid additional charges.
To return products, you must follow Shuttle RMA procedures.
Customer is responsible for risk of loss, shipping and handling fees for
returning the products.
All software is provided subject to the license agreement that is part of the
software package and you agreed that you will be bound by such license
You must return all pre-loaded software with the product or other software and
only if the package has not been opened.
All open software is not returnable and is provided subject to the license
agreement that is part of the software package.
Shuttle is not responsible whatsoever for the product lost, damaged, modified
or otherwise processed for disposal or resale.
Shuttle will not accept return of any products purchased from a Reseller. THIS
RETURN POLICY IS NOT A WARRANTY. Additional restriction may apply on certain
Shuttle Customer Satisfaction Guarantee applies only to products purchased
directly from Shuttle Computer Group, Inc. and/or http://us.shuttle.com
CHANGES TO RMA POLICY
Shuttle reserve the right to change this policy without advance notice.
Shuttle is not responsible for typographical errors.
*This policy updated