CUSTOMER SATISFACTION
GUARANTEES:
Shuttle prides itself on providing complete customer satisfaction by offering quality products
and service. If for some reason you are not completely satisfied with your new system, then
Shuttle offers the following return policy:
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You may return your system in new condition for credit within fifteen (15)
business days from the receipt date.
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You may return your barebone in new condition for credit within thirty (30)
business days from the receipt date.
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You will receive refund or store credit for the hardware price, minus shipping
and handling, software, accessories (keyboard, mouse, speakers etc.) and a
15% restocking fees applies for system only.
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There is no return or refund for special orders/OEM projects/Microsoft
licensing/Graphic cards.
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No Physical damage or scratch to the unit.
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All original packaging and materials must be included in a like new condition to
avoid additional charges for credit.
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To return products, you must follow Shuttle RMA procedures.
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Customer is responsible for risk of loss, shipping and handling fees for returning
the products.
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All software is provided subject to the license agreement that is part of the
software package and you agreed that you would be bound by such license
agreement.
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You must return all pre-loaded software with the product or other software and
only if the package has not been opened.
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All open software is not returnable and is provided subject to the license
agreement that is part of the software package.
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Shuttle is not responsible whatsoever for the product lost, damaged, modified or
otherwise processed for disposal or resale.
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Shuttle is not responsible for any barebone with different motherboard inside.
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Shuttle is not responsible for any components that are not purchased from
Shuttle.
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